Our Work Ethics
Our Work Ethics
Payment and Refund Policy
Payments for custom design projects such as websites and applications are structured around predefined milestones agreed upon before the project begins. Once a payment or deposit is made, it is considered non-refundable.
In the event of a project cancellation or postponement, all payments made to MicroFix Integrated Solutions will be retained by the company. If the value of completed work exceeds the amount already paid, the client will be required to cover the outstanding balance.
Should a chargeback or payment dispute be initiated through a credit card provider or bank, all related services and projects will be immediately suspended without prior notice. To resolve any billing concerns, clients are strongly encouraged to contact us directly rather than pursuing a chargeback.
MicroFix Integrated Solutions reserves the right to disable or terminate any user account found to be in violation of our terms. Accounts terminated for policy violations are not eligible for refunds.
Code of Conduct
Our Code of Conduct (CoC) establishes the principles of ethical and professional behavior expected from all individuals associated with MicroFix Integrated Solutions It serves as a guideline for maintaining high standards of personal and professional integrity, ensuring that all employees conduct themselves responsibly and respectfully at all times.
The CoC aims to foster a work environment that is productive, respectful, inclusive, and free from harassment or discrimination. It is applicable to all personnel regardless of role, level, or department including directors, executives, managers, employees, interns, and support staff.
Adherence to this Code is mandatory throughout an individual's tenure with the company. Any violation will be treated seriously and may result in disciplinary action, the nature of which will be determined by management based on the circumstances and severity of the misconduct.
We are committed to conducting our business with honesty, fairness, and integrity, and expect the same from all our employees in their interactions with clients, vendors, shareholders, and other stakeholders.
Reporting and Accountability
All employees are responsible for reporting any known or suspected violations of this Code of Conduct (CoC), including breaches of laws, regulations, company policies, or procedures. These policies and procedures are applicable to all employees and are readily accessible for reference.
The Company is committed to handling all reports with discretion and will make every reasonable effort to maintain the confidentiality and, where possible, the anonymity of individuals reporting concerns subject to legal requirements and the need to conduct a thorough investigation.
Employees found to be in violation of this CoC or any related company policy will be subject to appropriate disciplinary action, up to and including termination of employment. Before any disciplinary decision is made, the employee in question will have the opportunity to present their account of the events.
Violations of the law or this CoC may result in serious consequences, including civil liability, criminal penalties, and imprisonment, depending on the severity and nature of the offense. In such cases, the Company itself may also face significant fines, legal consequences, and reputational harm.
As a representative of the Company, your actions must reflect our commitment to ethical conduct and legal compliance. Any failure to do so can have serious implications for both you and the organization.
No adverse employment action such as suspension, termination, demotion, loss of benefits, threats, discrimination, or harassment may be taken against an employee for honestly reporting a concern or participating in an investigation. Employees are expected to treat colleagues who raise concerns or contribute to investigations with respect and professionalism.
If you believe you have experienced retaliation, you are encouraged to report it promptly to your supervisor or a member of management.
Compliance
Every employee is responsible for complying with all applicable laws, regulations, and company policies relevant to their role. This includes, but is not limited to, laws relating to bribery and kickbacks, intellectual property (copyrights, trademarks, and trade secrets), data privacy, insider trading, unlawful political contributions, antitrust regulations, foreign corrupt practices, the giving or receiving of gifts or gratuities, environmental safety, workplace discrimination or harassment, occupational health and safety, financial misrepresentation, and misuse of company assets.
Employees are expected to be familiar with and adhere to all legal and regulatory requirements associated with their job, as well as the policies outlined in the Company's Employee Handbook. If you are ever unsure about the legality of a particular action, you should consult your supervisor or a designated company authority for guidance.
Employees of the Company are strictly prohibited from trading in the Company's shares or other securities while in possession of material, non-public information. Likewise, if an employee acquires material, non-public information about another company through their role, they are not permitted to trade in that company's securities or assist others in doing so based on that information.
Engaging in insider trading is a serious legal offense and may lead to substantial fines, criminal charges, and disciplinary action by the Company, which may include termination of employment.
Information is considered non-public if it has not been broadly disclosed to the public through official channels such as press releases or other widely distributed communications.
MicroFix Integrated Solutions primarily serves clients within Nigeria. In the course of its operations, the Company strictly refrains from engaging in any business activities that are restricted or prohibited under Nigerian laws and trade regulations.
The Company is committed to complying with all relevant legal frameworks within Nigerian civil and trade laws, import-export regulations and environmental regulations of applicable jurisdictions. Employees are expected to understand and adhere to these legal requirements while performing their duties.
At all times, the Company upholds internal standards that may exceed the minimum requirements of applicable laws. Employees are required to operate within the Company's ethical boundaries even in cases where certain actions may be legally permissible but do not align with the Company's values.
Conversely, if a situation arises where the Company practices may appear permissible under internal guidelines but are restricted by local laws in a specific region, employees must prioritize compliance with the law over Company directives.
Because the Company operates within Nigeria, employees may be subject to the laws of multiple states and jurisdictions. In the event of a conflict between the Code of Conduct and applicable law, the law will take precedence. As MicroFix Integrated Solutions is incorporated in Nigeria, employees are often subject to Nigerian laws. Additionally, laws of other states may have extraterritorial reach and apply to Company activities and personnel.
If there is any uncertainty about which laws apply or if potential legal conflicts arise, employees are strongly advised to consult with the Company's legal counsel legal@microfix.com.ng before taking any action.
MicroFix Integrated Solutions firmly opposes the use of child labor and believes that its long-term eradication serves the best interests of children. However, any efforts to eliminate child labor must be carried out in a way that prioritizes and protects the well-being of the affected children.
Given the scope of our operations, employees may occasionally engage with government officials in various states. As a general rule, no employee should offer or promise anything of value either directly or indirectly to any government official in exchange for favorable treatment. Prior approval from the Company's legal counsel legal@microfix.com.ng must be obtained before offering any gift, payment, or benefit to a government official. Additionally, all such transactions must be accurately and transparently recorded in the Company's financial records.
Bribery of government officials is a criminal offense in Nigeria, with serious consequences such as substantial fines for both individuals and organizations, and potential imprisonment. A bribe involves offering or providing anything of value to a government official with the intent to influence a discretionary decision. This may include payments intended to secure or retain business, influence the outcome of an audit or inspection, or sway decisions on tax or regulatory matters. In some jurisdictions, even seemingly minor payments to officials may be considered bribes. Therefore, employees must seek prior approval from the Company's legal counsel legal@microfix.com.ng before making any such payments.
The Company is required to comply with all trade sanctions and restrictions imposed by the government of the Federal Republic of Nigeria. These regulations prohibit engaging in business with certain individuals or entities, particularly those linked to terrorism, narcotics trafficking, or other illegal activities. Failure to comply may lead to serious consequences, including substantial fines, imprisonment of responsible individuals, and disqualification from future trade opportunities. Furthermore, the Company must adhere to Nigeria's anti-boycott laws, which restrict involvement in any boycott not officially authorized by the Nigerian government.
Conflicts of Interest
All employees are expected to act with integrity and uphold the highest ethical standards, always prioritizing the best interests of the Company. This includes demonstrating honest and responsible conduct in all business dealings and avoiding any circumstances that may create, or appear to create, a conflict between personal interests and the Company's interests.
A conflict of interest may occur when personal considerations compromise, or have the potential to compromise, an employee's ability to perform their duties objectively and effectively. Even the perception of a conflict can be damaging and should be avoided.
Gifts or entertainment should only be exchanged with clients, customers, suppliers, or colleagues if they cannot be reasonably perceived as a bribe or reward for a specific business outcome. Personal gifts of modest value may be accepted or given on recognized occasions such as graduations, promotions, new jobs, weddings, retirements, or holidays.
Acceptable entertainment may include meals or event tickets that are typically extended to others in similar business relationships. When hosting staff for meals or entertainment, the senior employee or Human Resources should cover the expense initially and then seek reimbursement with proper authorization from their supervisor.
Any further exceptions must be approved by the CEO/MD, who will evaluate requests based on factors such as the potential to enhance client relationships, boost employee morale, and ensure alignment with the Company's values and mission. Approval will only be granted if it is determined that the gift will not compromise the integrity or ethics of the Company.
- Farewell gift
- Birthday celebration
- Wedding gift
- Any other occasion the team wishes to commemorate
Employees are permitted to contribute funds toward social causes. All such contributions must be made through the Company's centralized process and managed under the supervision of a designated body appointed by management. The approved amount and purpose for such contributions will be determined by the Company. Contributions may be made for the following purposes:
- Company-approved projects
- Crises formally declared by the Company
- Medical emergencies
- Any other occasion approved by the Company
Employees must never be coerced into contributing money toward a collective cause. Participation is strictly voluntary, and no employee should face retaliation or negative judgment for choosing not to contribute. Additionally, care must be taken to ensure that gifts or entertainment are not perceived as bribes, kickbacks, or other improper payments under the laws of any states where the Company conducts business.
Integrity
This principle is especially important as it demands honesty, fosters trust, encourages authenticity, and clarifies our values and principles. Our reputation as a trustworthy company is one of our greatest assets, and it is the responsibility of every team member to uphold and strengthen that trust consistently. Every interaction and communication with our clients should serve to reinforce their confidence in us. At its core, this means aligning our actions with our words establishing a clear, consistent direction that can be evaluated and whose outcomes are transparent.
Ensuring the completeness and accuracy of these records is a shared responsibility not solely that of Human Resources, Finance, or Accounting. Every employee must understand and adhere to the Company's record-keeping policies. If you're unsure about any aspect, consult your supervisor for guidance. Maintaining accurate records not only upholds the Company's credibility and reputation but also ensures compliance with legal and regulatory requirements.
Employees should understand that Company property encompasses all data and communications sent, received, or stored on the Company's electronic and telephonic systems. This includes all written communications. Where legally permitted, the Company reserves the right to monitor these systems, and such communications may be subject to disclosure to law enforcement or regulatory bodies.
Theft of Company property whether physical (such as unauthorized removal of products, equipment, or confidential information) or financial (such as embezzlement or false reporting of hours, expenses, or work) is grounds for disciplinary action, including termination and potential legal prosecution. Misappropriation of the personal property of colleagues is treated with equal seriousness. Use of Company materials, products, or resources for non-work-related purposes including personal ventures requires prior written authorization from your supervisor or management. If ongoing use is approved, this authorization must be renewed annually.
Our policy is to respond to public inquiries (including those from the media, analysts, and others) with timely, accurate, and complete information, while also safeguarding the confidentiality of competitive and proprietary data and avoiding the selective release of market-sensitive financial information.
To ensure adherence to this policy, all media or investor-related inquiries must be directed to the Company's Investor Relations department. All other external communications including those involving customers, vendors, or the general public should be routed through the Marketing department. These departments will collaborate with the relevant internal stakeholders to assess and coordinate an appropriate and consistent response.
Clients Delight
We strive not only to meet our clients expectations but to consistently surpass them.
Competition and Fair Dealing
All employees are expected to engage fairly and ethically with colleagues, clients, vendors, competitors, and other third parties. Taking unfair advantage of others through manipulation, misuse of confidential information, misrepresentation, or any other unethical conduct is strictly prohibited.
- Ensure that all information provided is accurate and complete to the best of your knowledge; do not intentionally mislead or misrepresent facts.
- Do not refuse to sell, service, or support Company products simply because a customer may also be purchasing from a competitor.
- Customer entertainment should align with standard business practices and remain within reasonable limits. Avoid offering entertainment or benefits that could be perceived as an incentive or reward for influencing purchasing decisions.
Employees must not accept or solicit personal benefits from current or potential suppliers that could impair their ability to evaluate the supplier fairly. However, modest promotional items or reasonable entertainment may be exchanged, provided they fall within customary and responsible business practices.
Harassment in any form whether physical, verbal, or non-verbal and regardless of whether it is committed by supervisors, colleagues, or external parties, will not be tolerated. Harassment is defined as any unwelcome or offensive behavior that causes discomfort or distress to another individual. This may include, but is not limited to:
- Unwanted Physical Conduct - such as inappropriate touching, patting, pinching, brushing against someone, threatening behavior, physical intimidation, or any act of sexual coercion or violence.
- Unwanted Verbal Conduct - including unwelcome sexual advances or suggestive remarks, inappropriate nicknames or titles, offensive jokes, discriminatory comments related to race, religion, gender, disability, or other protected characteristics, or repeated invitations to unwanted social engagements. This also includes such conduct through written communication, email, or electronic messages.
- Unwanted Non-verbal Conduct - such as displaying offensive or discriminatory images, gestures, graffiti, or suggestive material, whether in physical form, on digital media, or through internal communication systems.
- Bullying - defined as repeated and unjustified criticism, personal attacks, intimidation, or verbal abuse, whether conducted publicly or privately.
The Company maintains a zero-tolerance policy on harassment and bullying and will take appropriate disciplinary action against any such behavior, up to and including termination.
Employees must refrain from any conduct that may constitute harassment or discriminatory behavior, including but not limited to the following:
- Making employment decisions based on stereotypes or biased assumptions related to an individual's gender, race, age, religious beliefs, ethnic background, or disability status.
- Denying job opportunities to someone due to their marriage to, or association with, individuals of a specific race, religion, nationality, or individuals living with disabilities.
- Engaging in harassment directed at someone because of their race, color, religion, gender, national origin, disability, or age.
- Retaliating against individuals for reporting discrimination, taking part in an investigation, or challenging unfair or discriminatory treatment.
The conduct described above may target either individuals or groups. It is important to understand that the effect of the behavior, not the intent, determines its appropriateness. The Company has established clear policies and procedures outlined in the Employee Handbook to prevent unlawful discrimination and harassment, including sexual harassment.
Any form of harassment in the workplace is unacceptable and will not be tolerated. All employees are expected to uphold this policy and ensure that their interactions with colleagues and clients remain respectful and do not cause offense or constitute harassment.
Harassment based on sex, race, gender identity, age, religious beliefs, or disability is a form of discrimination and is prohibited by law. Such behavior may also breach civil and criminal law, as well as health and safety regulations.
If you believe you have experienced or witnessed discrimination or harassment, including sexual harassment, you are encouraged to report it to your supervisor or the Human Resources. All reports will be handled with sensitivity and discretion. The Company will maintain confidentiality to the greatest extent possible, in accordance with legal obligations and the need to conduct a thorough investigation.
If a complaint is substantiated, the Company will take immediate and appropriate action, which may include disciplinary measures up to and including termination of employment. Retaliation against anyone who raises a concern in good faith is strictly prohibited. Serious violations or repeated offenses may result in dismissal without notice.
Community and Environment
We are committed to continuously researching and enhancing our products and services to support environmental sustainability. Additionally, we actively encourage our clients to adopt eco-friendly practices aligned with their business operations.
Conclusion
Our Code of Conduct and Business Ethics outlines the principles and standards that guide how we conduct our business with integrity and professionalism. If you have any questions or concerns regarding this Code, you are encouraged to reach out to your supervisor, a member of management, or an authorized representative of the Company. You may also contact us via email at info@microfix.com.ng, in person, or by phone at +234 809 933 2297.
Please note, this Code of Conduct is not a contract of employment nor does it represent a binding commitment to maintain any specific Company policy. MicroFix Integrated Solutions reserves the right to modify or discontinue any part of the Code at its sole discretion, with or without prior notice.
All employees are responsible for adhering to the most recent version of the Code of Conduct and the Employee Handbook. The latest copies are available in the Company library and with the Human Resources Department.








